FAQs
1. Can my child wear a ski helmet?
No. For proper protection for skating all skaters in the learn to skate and power skating programs must have a CSA approved helmet. Other helmets such as skiing and bike hemlets are not designed to provide protection for skating. A cage or face mask is optional but not required.
2. Can or do the parents need to go on the ice?
No. Parents are not required or allowed to go on the ice during any of the sessions.
3. Are there make up sessions for missed classes?
Yes. It is possible to book makeup lessons in Ville-Marie for during the season that you have registered for on different days and times. This can be done be done in Member Services in your account for a small adminsitrative fee.
4. Can I get private lessons for my child?
Yes. It is possible to purchase private lessons during your program in your Member Services by logging into your account. Private lessons are subject to coach availability.
5. How long will it take my child to learn to skate?
Generally it takes about a season for a skater to be able to learn the basics and be able to skate on their own. A second season is recommended to improve their skating skills.
6. Do I have to buy skates and helmet?
No, you can rent the skates and the CSA approved skating helmets from us.
7. How often do skates need to be sharpened?
Skates should be sharpened about once a season or about every 10 - 15 hours of skating.
8. Do you have a phone number that we can call to ask questions?
We only provide customer service by e-mail if your question is not answered here or on the website. You can request a consultation by phone in Member Services by logging into your account for an adminsitrative fee. We encourage you to use the Member Services in your account to resolve your situation first.
9. Why was I charged a different fee from someone else I know in Ville-Marie that regisistered for the same program?
There can be a variety of reasons why program fees differ, however we reserve the right to change program rates depending on the time that you register. The fee that you paid for a program is what you agreed to paying at the time of your registration.
10. How does the Learn to Skate Level system work?
In our Learn to Skate program coaches teach the same skills to all skaters in levels 1, 2 and 3. We DO NOT seperate learn to skate classes by level or age. The only different between these levels is skill level of skaters. As skaters progress through the levels their skills in the elements along with skaters that are more or less experienced skaters. If you have concerns about your child being in a class that is too advanced or not advanced enough the best ways to resolve this are going to Member Services in your account and requesting a class change, arranging private lessons in Ville-Marie or request a consultation by phone.
11. How should my child be dressed for skating classes?
Our learn to skate classes are indoors at room temperature so they can just dress the same way they would at school and don't need to wear jackets or snow pants. For the Tots Learn to Skate Program in Ville-Marie tots should be wearing gloves to protect their hands. This is in case they fall so that other tots do not step on their hands with their skates that can result in cuts.
Disclaimer:
All skating programs, prices and locations shown in Ville-Marie are proposed and not intended to be offered until such time that there are sufficient members expressing interest and confirmed plans to do so are arranged. The location shown is subject to availability for placing a temporary artificial ice surface and may not be the one used. Days and times are also subject to change depending on coach and location availability if a program becomes confirmed. Registrations for skating programs are only confirmed when payment is made from within your account, your membership is not confirmation for any skating program or services.
In order to express interest in a skating program, please create a membership and if this program becomes confirmed the membership fee can be used towards registering for this program. Skate On Demand uses third party locations to provide skating lessons using temporary Glice Rink installations. Therefore times and locations are always subject to change depending on demand and availability. We appreciate your patience and understanding.
Terms of Service:
All payments and fees are final with no refunds for Memberships, Rentals and Skating Programs. Credits and exchanges for future programs are possible prior to the start of any skating program.
Our learn to skate program is specifically designed for beginners. Our skating classes follow the nationally accredited Learn to Skate program that is used all across Canada. These learn to skate lessons are taught in small skater to coach ratio classes to allow each skater to get the attention that they need to learn to skate. We offer three selections of age groups for classes in Ville-Marie, Tots ages 3 to 5, Children ages 6 to 12 and for Adults.